Privacy Policy

1. The information we collect
When you use our site, we receive and collect certain information. The information that we receive and collect depends on what you do when you visit WilliamsCleaning.com.

Automatically Collected Information. Some information is automatically received and sometimes collected from you when you visit the WilliamsCleaning.com. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. We use this information to monitor the usage of our site. Also, when we send emails to you, we may be able to identify information about your email address, such as whether you can read graphic-rich HTML emails. All of the information we automatically capture provides us with the ability to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns.
Information Collected via Cookies. We use cookies to enhance the browsing and shopping experience on the WilliamsCleaning.com. “Cookies” are small files or records that we place on your computer’s hard drive to collect information about your activities on the WilliamsCleaning.com. The cookies transmit this information back to the computers at the WilliamsCleaning.com; these computers are, generally speaking, the only computers which are authorized to read such information. The information captured makes it possible for us (i) to speed navigation, (ii) keep track of items in your shopping cart; (iii) to remember information you gave to us so you don’t have to reenter it each time you visit the WilliamsCleaning.com; and (iv) to monitor total number of visitors and pages viewed. Most people do not know that cookies are being placed on their computers when they visit the WilliamsCleaning.com or most web sites because browsers are typically set to accept cookies. You can choose to have your browser warn you every time a cookie is being sent to you or you can turn off cookie placements. If you refuse cookies, you will not be able to order from WilliamsCleaning.com using the Shopping Cart. Also, by not using cookies, your overall Internet browsing experience will be affected. If you would like to obtain more information about the third-party distributor of banners on the WilliamsCleaning.com and to know your choices about having such distributor’s cookies turned off, please visit www.privacychoices.org.
Information You Actively Submit to the WilliamsCleaning.com. For most of the browsing services we provide, we neither require nor collect “Personal Customer Information” — your name, email address, billing address, shipping address(es), phone number and credit card information. You can browse the WilliamsCleaning.com and take as much time as you want to review our products and services without having to submit such Personal Customer Information. In the following instances, however, we do need you to actively submit Personal Customer Information: when you want to (i) complete an order, (ii) subscribe to our newsletters, or (iii) submit customer reviews.
Using the shopping cart. Once you decide to purchase items and place them in your shopping cart, you will need to open a password-protected account with us. To open an account with WilliamsCleaning.com, we require that you provide us with all of the following Personal Customer Information: your name, email address, billing address, shipping address(es), phone number, and credit card information. We use industry standard e-commerce security technology to protect the Personal Customer Information that you transmit to us when you establish your account and each time you access your account information. When you want to make a purchase or change your stored Personal Customer Information, we approve your access by verifying your email address with your password.
Newsletter Subscription. You may sign up for free email newsletters. To do so, you will need to create a standard user account. You can sign up for our newsletters as either a registered or nonregistered customer of the WilliamsCleaning.com. Furthermore, the contact information collected in the newsletter subscriber account is only used to forward newsletters.

2. How we use and share Personal Customer Information
Your personal information is shared only with the following two parties:

Credit card companies. Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
Law Enforcement Investigations. The WilliamsCleaning.com may release Personal Customer Information when we believe, in good faith, that such release is reasonably necessary to comply with law, enforce or apply the terms of any of our user agreements, or to protect the rights, property, or safety of the WilliamsCleaning.com, our users, or others.

3. Communications from the WilliamsCleaning.com
As a customer, you may receive the following communications from the WilliamsCleaning.com:

Emails related to transaction maintenance activities. These emails include order confirmations, order updates and order problem notifications.
Newsletter Subscription. You may sign up for free email newsletters. To do so, you will need to create a standard user account. You can sign up for our newsletters as either a registered or nonregistered customer of the WilliamsCleaning.com. Furthermore, the contact information collected in the newsletter subscriber account is only used to forward newsletters.

4. Underage Customers
Our products and services are marketed for purchase by adults or with the consent of adults. This is why the WilliamsCleaning.com requires a credit card that has been authorized for use to complete purchases on our site.

5. Linking to third-party web sites
When you click on links and banners on our site that take you to third-party web sites, you will be subject to the third parties’ privacy policies. While we support the protection of privacy on the Internet, the WilliamsCleaning.com cannot be responsible for the actions of any third-party web sites. We encourage you to read the posted privacy statement of any and every site you visit, whether you are linking from our site or browsing on your own.

6. Changes to Privacy Policy
This privacy policy was last changed on May 1, 2002. the WilliamsCleaning.com reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.

7. Questions or comments
If you have any questions or comments concerning our privacy policy, please call Customer Service or e-mail info@WilliamsCleaning.com.

Security Policy

1. Protecting your information
The Personal Customer Information you provide — including your credit card information — to establish an account with us and to make purchases from us is secured using Secure Sockets Layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

2. Password security
To further secure your Personal Customer Information, we require you to create a customer password when you establish an account with us. We encourage you to use a password that is not easily guessed (i.e., don’t use your name or street name). Keep your password secret; do not share it with anyone. The only way you can place an order with us online is by entering both your registered email address and password. If you forget your password, you can send an email to info@WilliamsCleaning.com and they will send you your password. It will be sent to the email address under which you joined the WilliamsCleaning.com. If you want to change your password or other account information, simply click on edit account, fill in and verify your new password and choose to save changes.

3. Remember to sign out
To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have (i) completed your transaction, (i) completed managing your account, or (iii) decided to step away from your computer. Anyone who accesses your computer after you have signed in but before you have signed out can access your account. This is especially true if you have Express Checkout enabled on your account.

4. Safe Shopping Guarantee
Under federal law, a credit card issuer cannot make you liable for charges in excess of $50.00 that result from the unauthorized use of your credit card. Exceptions do apply, and you will have to comply with the rules of your credit card issuer, so please contact your card issuer for further details. If a credit card issuer assesses you a fee because of the unauthorized use of your credit card on our site, the WilliamsCleaning.com will reimburse you for such amount up to $50.00. Please contact our customer service for details.

5. Alternative customer purchasing options
If you do not feel comfortable sending your credit card information to us over the Internet, you still can shop with us. We welcome you to call us to complete your purchase by phone at 1.800.231.3134.

6. Changes to Security
This security policy was last changed on May 1, 2002. WilliamsCleaning.com reserves the right to modify or amend this policy at any time by posting the revised privacy policy on our site. The changes will only affect the information we collect after the effective date of the change to our privacy policy unless we clearly express otherwise.